Refund policy

Return and Refund Policy

Every Hewn piece is printed to order. Because each item is made specifically for you after you place your order, we do not accept returns or exchanges for wrong size, fit preference, or change of mind. Please check the size chart on each product page before ordering. If you are between sizes, we recommend sizing up.

Damaged, defective, or misprinted items

If your order arrives damaged, misprinted, or with a manufacturing defect, we will make it right with a free replacement or a full refund. Email support@hewn-apparel.com within 30 days of delivery with your order number and clear photos of the issue (include the packaging and shipping label if the package was damaged in transit). You do not need to send anything back.

Wrong or missing items

If you received the wrong design, size, or color, or an item is missing from your package, email us within 30 days of delivery with your order number and a photo of what you received. We will send the correct item at no cost.

Lost packages

If tracking shows no movement for 10 business days after shipment, or the package is marked delivered but has not arrived within 3 business days of that scan, contact us. We will open an inquiry with the carrier and reship or refund your order. Please double-check your shipping address at checkout; we cannot replace orders shipped to an address that was entered incorrectly.

Cancellations and changes

Orders go into production quickly. We can cancel an order or change the size, color, or shipping address only if production has not started, so email us as soon as possible with your order number. Once an order is in production it cannot be cancelled or modified.

Refunds

Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the credit to appear, depending on your bank or card issuer.